Agentic Support

agent active · core: Chatwoot connected data: live from Chatwoot Open in Chatwoot ↗

Summit Roofing Co. · core: Chatwoot (open-source support)

Front-line support that drafts, resolves, and escalates on a real Chatwoot core — a human reviews any public reply before it reaches the customer.

Open tickets

4 pending · 3 resolved

First response

23%

3/13 replied · SLA 30m

Resolved

of 13 total tickets

CSAT

4.4

of 5.0 · 23% resolved

Support activity

Tickets by channel (live)

data: live from Chatwoot

Api

46% · 6

Website

15% · 2

Phone

15% · 2

Facebook

8% · 1

data: live from Chatwoot

Ticket	Contact	Subject	Channel	Priority	Status	Age
#6	Dana Henderson	EMERGENCY — last night's storm tore shingles off and there's water coming into the upstai…	Phone	URGENT	OPEN	23d
#3	Dana Henderson	We're seeing a small leak near the ridge after last week's storm — the Oak Park job you d…	Email	HIGH	PENDING	23d
#1	Dana Henderson	Hi — I'd like a quote for a full re-roof on my 2,200 sqft house in Henderson. Existing is…	Website	MEDIUM	OPEN	23d
#5	Marcus Webb	Building a new detached garage (24x24) and need a roof on it. Can you do new construction…	Website	MEDIUM	OPEN	23d
#4	Marcus Webb	Quick question on invoice #1048 — there's a $300 line item for 'tear-off disposal' I didn…	Email	MEDIUM	PENDING	23d
#2	Marcus Webb	It's supposed to rain Tuesday when your crew is scheduled. Can we push the install to Thu…	Phone	LOW	OPEN	23d
#11	FineTune Labs	My Beelink SER8 arrived dead on arrival. I'd like a replacement.	Api	NORMAL	OPEN	23d
#14	Cortex Computing	Any discount on 5 units of the Mac mini M4 Pro 64GB?	Api	NORMAL	PENDING	23d
#10	LocalAI Corp	Yes — 24GB GDDR5, tested, pull from a working node.	Api	NORMAL	PENDING	23d
#9	Quantized Inc	Can you resend the tracking number for order NF-1014?	Api	NORMAL	OPEN	23d

Summit Roofing Co. Support · Assistant

Ask how Chatwoot works, check the queue, or have me draft a reply — a human sends anything public.